Method: Trainings, Tracking, Reporting
To kick off this customized engagement, Clarify worked through a tailor-made training program with junior client staff. The curriculum started with specific metrics and explained their relationships with different strategic needs.
From there, the emphasis shifted to developing a consistent, yet flexible, tagging nomenclature. Finally, Clarify helped the Courage team put it all together, replacing ad hoc reports of topline metrics with regular weekly, monthly, and quarterly reports that tracked and sorted the most insightful metrics with ease.